POLICIES 050 - 099

Policy & Procedures 051

051 Property Owner Satisfaction

I. POLICY
The POA is dedicated to property owner satisfaction with the Amenities, services, facilities and
common area maintenance at Big Canoe.

A formal survey will be performed at least bi-annually using industry standards, and reported in
a timely manner to the community.

II. RESPONSIBILITIES
POA Board and General Manager

III. SCOPE

IV. DEFINITIONS

V. RELATED POLICIES OR DOCUMENTS
053 Communications
Procedure 051.1 Property Owner Satisfaction
I. PROCEDURE
Property Owner satisfaction will be measured through formal feedback mechanisms. These mechanisms will include a Property Owner satisfaction survey, supplemented by other options such as comment cards, complaints, suggestions, calls to customers or electronic inquiries and responses. Trends will be tracked and reported by the General Manager to the Board. Survey formats should provide continuity for year-to-year comparisons as well as absolute assessments of performance and importance.

II. RESPONSIBILITIES
General Manager

III. SCOPE

IV. DEFINITIONS

V. RELATED POLICIES OR DOCUMENTS
starchevron-down linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram