I. PROCEDURE
Property Owner satisfaction will be measured through formal feedback mechanisms. These mechanisms will include a Property Owner satisfaction survey, supplemented by other options such as comment cards, complaints, suggestions, calls to customers or electronic inquiries and responses. Trends will be tracked and reported by the General Manager to the Board. Survey formats should provide continuity for year-to-year comparisons as well as absolute assessments of performance and importance.

II. RESPONSIBILITIES
General Manager

III. SCOPE

IV. DEFINITIONS

V. RELATED POLICIES OR DOCUMENTS